Telephone Wars

Consumer Affairs recently reported on a study that predicts more than half the calls to mobile phones will be robocalls in 2019. 

Anyone with a phone can agree that it’s getting out of hand. In fact, I just got a call from an odd number with no one on the line while pausing between typing sentences. Its frustrating and I don’t really understand why this is happening. 

What I do understand is that at the Moving Crew we were getting 10-15 of these calls everyday, sometimes missing out on legitimate customer calls that came in at the same time. 

We needed to do something. 

For years I’ve been very proud that you could call the Moving Crew and a real live human would answer the phone during business hours. I liked that our potential clients didn’t need to listen to a menu before getting someone on the line. 

Then the robocalls and hang-up calls started increasing. They started to outnumber the legitimate calls and it occurred to me that the robots don’t press 1 for Customer Service. 

So we did our homework and found a service called Ring Central that with an attendant and amazing call routing. I was able to record my Kermit the Frog-esque baritone for the greetings and menus to keep it personal and friendly. Or at least a little more human. 

You can still call or text us at 916-730-8305 anytime, and now you can easily connect to the right person by dialing our extensions. Dial 1 at anytime to ring customer service, dial 77 for Damon, 105 for Andy, and 104 for Travis. 

In the ongoing battle against spam, robocalls, hang-up calls, and telemarketers we are determined to be at the top of our communication game. In a small way I am saddened that you now have to push 1 to get to a person, but I am glad we found a way to weed out the nonsense and be available to our clients. 

We want to hear from you, and we want to be there for you. We know that every call is important and we are happy to have found a way to beat the robots and help our staff and clients stay connected.